School ICT Support Contracts (SLA's)
(SLA’s) Service Level Agreements
Local Prices – U.K Coverage
Academy ICT support comes in many guises. Designed to help you when you need it most, aiming to reduce the pressure on your internal resources.
We offer a wide range of School ICT Support Contracts (SLA’s) packages and “managed systems” covering all areas of IT infrastructure, including security, monitoring, diagnosis and problem solving, both remotely and on-site. Covering Server Room to Classroom, large hall spaces and Admin our School ICT Support Contracts offer email, phone, remote and onsite support.
You will benefit from access to a dedicated and manned support centre and the peace of mind that your IT problems will be quickly and successfully resolved.
What other schools say about Academy ICT?
“Academy ICT have always gone above and beyond with regards to our needs as a school. The attention to detail is highly impressive, and there is a knowledge of the industry which is invaluable to school staff.”
Backup & recovery:
Complete protection for your vital data to ensure business continuity.
Monitoring & Reporting:
We will monitor your hosting infrastructure to provide you with detailed reports on things such as malicious activities, issues with the server and application usage.
Protect your server from any malicious attacks, identify any critical malicious activity and advise you on a solution.
Training your staff on the solutions you have invested in to maximise output from that solution. We offer twilight and inset sessions and access to a wealth of resources.
We will help you choose a cost effective and efficient support solution to suit your needs with the best technical assistance guaranteed.
The traditional 3rd line support contract. You contact us with an issue and then via phone, email and remote logon we will assist your team in fixing the issue. Extended reactive support can be obtained with on-site visits.
Ensure integrity and performance with our proactive monitoring of your applications, databases and network infrastructure resources.
Receive a regular visit from a highly skilled network engineer. Whether this is weekly or once per term, we will share your workload, proactively look for underlying performance issues or simply carry out tasks you have not found time to address.
Investor in People:
Our Toshiba IIP warranty allows your teams to train, in how to fix the devices you have purchased. Toshiba will give you access to a remote technician for further help and your internal teams will then fix the break. This adds value to your team and saves you money. IIP warranty starts at £25 for 5 years.