Service Desk
All the tools needed to help your School technicians deliver IT support effectively.
A vital part of your school’s success
We provide service desk software because we know technology plays a vital part in your school’s success.
In addition to supporting user’s daily IT issues, the helpdesk will also highlight recurring IT problems, enabling you to identify and fix the root cause and ensure a productive working environment.
Easily integrated into your existing IT, the Service Desk delivers the processes needed to help you track, organise, manage and answer the toughest support calls.
A fully customisable, intuitive browser-based interface supports desktops and mobile devices.
Key features include:
- Incident management
- Change management
- User management
- Problem management
- Service level management
- Review current status in real time
- Customisable, multi-lingual interface
- Real-time management reports
- Pre-populated solutions database
- Automated incoming/outgoing email processing
- Automated assignment to escalation processes
- Attach, store and associate files to an incident
Browser Based Supporting ITIL
Supporting the essential ITIL processes – Incident, Problem, Change and Service Level Management our solution offers your support team effective management of user expectations and minimises the amount of system downtime.
With a fully customisable and intuitive browser-based interface that supports both desktop and mobile platforms, robust workflow processes, a wealth of management reports and a customer-friendly self-service portal, our Service Desk solution is guaranteed to take the strain out of service delivery.
Get in touch
Contact us to arrange a live trial of our service desk software.
Call us today 08454 100108